Privacy policy

Who handles your data

Personal data collected on this website is processed by Shelter Imobiliária, S.A., tax number 507983017, the company that runs Casa do Relógio, Casa Dona Ana, Casa do Rio and Casa na Muralha in Tavira. For any question about your data, contact us at reservas@shelterambiente.pt.

What we collect

When you send a booking request or a message, we collect your name, email, the house you are interested in, arrival and departure dates, number of guests and your message. We do not ask for payment details or identity documents through this website.

Why we use it

We use this data only to reply to your request, confirm availability and prepare a possible booking. The legal basis is taking steps at your request before entering into a contract (Article 6(1)(b) of the General Data Protection Regulation). We do not use your data for advertising and we do not sell it.

How long we keep it

If your request does not lead to a booking, your data is deleted within 12 months at most. If you book, it is kept for the periods required by law, including for tax and guest registration purposes.

Who has access

The website is hosted by Netlify, Inc., which stores form submissions and technical access logs on our behalf. Netlify may process data outside the European Union under the safeguards of the General Data Protection Regulation, such as the European Commission's standard contractual clauses. Requests reach us by email through Microsoft 365.

Cookies

This website uses no advertising or analytics cookies. It only stores your chosen language (Portuguese or English) in your browser for your next visit.

Your rights

You can ask at any time to access, correct, delete or receive a copy of your data, to restrict its processing or to object to it, by writing to reservas@shelterambiente.pt. You also have the right to complain to the Portuguese data protection authority, CNPD (www.cnpd.pt).